https://henryjacksonsociety.org/publications/human-rights-ngos-a-crisis-of-trust-the-root-causes-and-recommended-remedies/
Non-governmental organisations (NGOs) are facing a deepening crisis of trust, with confidence in them steadily declining on a number of fronts across both developed and developing countries according to survey data. This erosion of trust threatens their ability to operate effectively. This report seeks to analyse the origins of this crisis of trust and offer targeted policy recommendations for NGOs. If implemented, these measures should help restore confidence in the sector, allowing it to carry out its vital work more effectively.
The crisis of trust has worsened over the last few years. For instance, significant doubt surrounds the conduct and research of human rights NGOs towards Israel, particularly since the 7 October attacks. As Michael Powell tells us in his recent The Atlantic article: “organizations that explicitly valued impartiality and independence have become stridently critical of Israel.” In the same article, Powell argues that human rights organisations frequently apply double standards. He highlights how once-impartial groups, such as Amnesty International and Human Rights Watch, which originally pursued clear and principled objectives, have become increasingly biased – particularly in their approach to the Israel–Hamas war.
This report does not aim to assess the validity of the accusations of bias against these NGOs. Instead, it argues that the mere presence and frequency of such comments contribute to a substantial erosion of trust in the NGO sector. In a conflict where the stakes are so high, and given the critical role that NGOs play in protecting human rights both in times of peace and war, it is essential to find a way to address these concerns and restore genuine confidence in the work of these organisations.
Another factor contributing to this erosion of trust is the increasing perception of double standards. When NGOs focus on and push for the highest ethical standards for Western companies, they create a perception that they are inadvertently distorting developing markets and contributing to worsening human rights conditions on the ground – as their activities result in critical strategic assets and operations being taken over by Chinese, Russian or other similarly less scrupulous entities.